QUALITY-Hebei Haoshizhi Cable Co., Ltd.
QUALITY
With a pioneering spirit and a drive for progress, we possess full confidence and unwavering perseverance in the company's future and development.
公司质量方针
坚持科技创新和管理创新，持续改进产品和服务的质量，满足顾客和法律法规的要求。
公司质量目标
产品质量达到顾客满意，顾客满意度98%以上。
Company Quality
Based on the fundamental principle of quality management—the process approach—the company's quality management system is divided into four main processes:
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Management Responsibilities Process
This process defines and documents the company's quality policy and objectives; establishes the company's quality organization and clarifies the relationships between its components; defines the responsibilities, authority, and relationships of personnel involved in quality-related management, execution, and verification; and clarifies that the company's fundamental objective is to achieve and enhance customer satisfaction.
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Resource Management Process
Human resources and production facilities are the guarantee for the effective operation of the quality management system and the foundation for product realization. This process manages and controls the above two resources.
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Product realization process
This process effectively controls various factors and processes that affect product realization through product realization planning, customer-related processes, design and development, procurement, production and service provision, and control of measurement and monitoring devices, in order to achieve the product's quality objectives and requirements.
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Measurement, analysis and improvement processes
This process specifies the management content and requirements for internal audits, process monitoring and measurement, product monitoring and measurement, nonconforming product control, data analysis, corrective actions, and preventive actions to meet customer requirements and achieve continuous improvement.
Company Quality
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Warranty period, scope, and conditions
Provided the products are installed correctly and used properly, our company provides a one-year warranty from the date of installation. During this period, under normal use conditions, we will provide "three guarantees" service to customers for any quality issues arising from the product itself.
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Speed of problem solving and troubleshooting
（1）We provide our customers with free wire and cable selection services and related technical consultation services.
（2）Marketing service personnel provide quick, accurate, and patient answers to any questions or concerns raised by customers.
（3）Upon receiving information about quality issues from customers, we will provide a clear response and solution within one hour. If on-site resolution is required, we will dispatch professional technicians to the site within 12 hours in the city or within 48 hours in other provinces or cities after receiving notification.
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Other commitments regarding after-sales service
（1）We provide follow-up services to users of our products, and conduct regular follow-up visits to promptly identify and resolve any problems that users may encounter during use.
（2）Our company will always be meticulous and attentive to meeting our customers' reasonable requirements anytime, anywhere. We not only provide high-quality products and excellent service, but we also advocate a value for our customers through our actions. Choosing us is choosing trust.
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Other preferential conditions
（1）Service is available 24/7. Upon receiving a repair request, we will arrive on-site within 12 hours in the city and within 48 hours in other provinces and cities to carry out emergency repairs until the product or equipment is fully restored to normal operating condition.
（2）Our products come with free maintenance for 12 months.
（3）We provide follow-up services to users of our company's products, understand their feedback, and keep abreast of the product's operational status.
（4）Under proper installation and use, and once the equipment is in normal operation, we promise to replace or repair the equipment for any quality issues that occur within one year due to product quality problems, providing customers with a "three guarantees" service.
